FAQs

What currency are your prices listed in?

All prices are in USD (US Dollars).

When will my order ship?

Please allow 5–10 business days for processing. Most orders ship within this window, though some print-on-demand items may take a few extra days depending on production time.

Once your item ships, you’ll receive a tracking number via email. Orders may arrive in multiple shipments if they include both in-stock and made-to-order items.

I am not in love with my order, can it be returned? What if there is an issue?

If your item arrives damaged or defective, we offer a 100% money-back guarantee. You have 30 days from the delivery date to request a return.

To start the return process:

  • Email liveinclusively@wintersgroup.com with your order number and reason for return

  • You are responsible for return shipping costs unless the item is faulty

  • Once we receive the returned item, we’ll process your refund to the original payment method

Please note: At this time, we do not accept returns for reasons like incorrect size or change of mind for made-to-order items.

Can I cancel my order?

Yes, but only before your order ships. If you need to cancel or make changes, please contact us ASAP at liveinclusively@wintersgroup.com.

I have entered an incorrect address what do I do now?

If you realize your address is incorrect, reply to your order confirmation email right away or email us at liveinclusively@wintersgroup.com. If the order hasn’t shipped yet, we can update the address. Once an order is shipped, we’re unable to make changes.

How long does shipping take?

Delivery time depends on the items in your order and your location.

  • Average delivery time: 2–5 business days (once shipped)

  • Processing time: 5–10 business days

  • Note: Orders may ship from multiple locations (e.g., North Carolina or one of our fulfillment partners across the U.S.)

Will all items arrive together?

Not always. Some products (like shirts or hoodies) are printed on demand and may ship separately from items we keep in stock (like pins or mugs). You'll receive tracking information for each shipment.

Still have questions?

We’re happy to help! Email us at liveinclusively@wintersgroup.com. To get a quicker response, please include your order number and clearly describe the issue.