Domestic Orders

Majority of domestic orders are shipped via USPS (United States Postal Service), larger orders may be shipped via UPS (United Parcel Service). The shipping carrier used will be sent at time of shipment. All shipments are tracked and you will receive tracking information once your items have been packaged for shipment to the email address used at time of purchase. 

We offer a flat shipping rate of $8.00 per order for domestic orders. Shipping is free for domestic orders valuing over $100.

• All orders are subject to credit and address verification.
• Shipping addresses are limited to one address per order.
• Please allow 5 - 10 business days for order processing, and 2 - 5 days for delivery.

Once your order has shipped, Live Inclusively®/The Winters Group, Inc. accepts no responsibility for loss or any damage to your package. If there are any delays or concerns with your package once posted (including the rare case of your package not arriving) Live Inclusively®/The Winters Group, Inc. is not liable as we have no control once it is with the shipping service. In this instance, please contact the shipper directly with the tracking number that was provided when the package was sent. Unfortunately, we are not able to give any refunds or resend orders in these circumstances.

Typically, orders will ship out within 5 - 10 business days of ordering. Once shipped, orders are generally received within 2 - 5 days. We do not ship on Sundays or holidays. We will do our best to ensure your order is delivered in a timely manner, however Live Inclusively®/The Winters Group, Inc. cannot be held responsible for conditions beyond our control, such as severe weather, service interruptions, etc. You will only be charged for the items that are shipped to you, along with the applicable shipping and tax charges.

 If you have any questions or concerns about your order, please email us at liveinclusively@wintersgroup.com. 

International Orders

We offer international shipping Canada. 

We offer a flat shipping rate of $25.00 per order for international orders. However, depending on the location, custom fees, VAT charges and other charges may apply. These charges are the sole responsibility of the customer.

International orders are shipped via USPS (United States Postal Service) or UPS (United Parcel Service). The shipping carrier will be sent at time of shipment. All shipments are tracked and you will receive tracking information once your items have been packaged for shipment to the email address used at time of purchase. Please note, once packages leave the United States, visibility and tracking are not the best as not all countries update tracking information. 

IMPORTANT NOTE:

Import duties, taxes, and charges may be required to release your order from customs upon arrival are not included in the item price or shipping cost. These charges are the buyer’s responsibility and will not be refunded or reimbursed by Live Inclusively®/The Winters Group, Inc.

Some countries may hold the package at the local post office or shipping carrier office, and request duty or custom payments. In certain circumstances, the ability to track the package ends at the port of entry. We are not responsible for the package after it reaches said post office or shipping carrier office or for custom and duty fees. This is dealt solely with the country of destination.